Orange360 Online Booking Terms and Conditions

The Orange360 Booking Service is operated on behalf of TDO Ltd trading as Orange360 and the Orange Visitor Information Centre*, 151 Byng Street, Orange, NSW. Phone +61 2 6393 8225 email: tourism@orange.nsw.gov.au
*Centre & Booking Service is closed only on Christmas Day & Good Friday, and open from 1pm on ANZAC Day (April 25th)

Travel arrangements and prices detailed on www.orange360.com.au are provided and coordinated by the Orange Visitor Information Centre. The Orange Visitor Information Centre has taken due care and responsibility to verify and check all information on www.orange360.com.au as at the time of compilation. However, as the relevant accommodation and tour operators on this website supply this information, it accepts no responsibility for any inaccuracy or misinformation contained within this website or information as so supplied.

Sales of services as contained on this website are made by Orange360 and the Orange Visitor Information Centre, only as agents for the person, business or company providing the services. Orange360 and the Orange Visitor Information Centre does not accept responsibility for any changes in price variation of services shown. All services and prices are subject to change without notice.

PLEASE NOTE: many properties do require minimum night stays during Peak Holiday Times, school holidays and long holiday weekends. Each property will have this stipulated within their own Booking Conditions but are subject to change at the discretion of the property owner. Bookings will not be confirmed if conditions have not been met.

All maps, photographs, illustrations and computer-based graphics are included for general purposes only and are not always indicative of the subject matter. Hotel room photographs (graphics) may not be specific to the actual room occupied. Maps not be to scale.

Validity of Rates

All prices listed on this website are in Australian Dollars (AUD$), please refer to the Currency Converter on the Accommodation search page for the price in your local currency.

Accommodation costs are for room only and do not include transfer or breakfast cost unless otherwise stated. Prices are inclusive of the Australian Goods and Services Tax. Prices over accommodation block out periods may alter from the prices advertised. Contact us for further details. Tariffs are subject to change without notice at the discretion of property owner.

Payments: Payment is due within 24 hours of receiving email or phone confirmation of the booking.
Last minute bookings: Payment is due at time of booking.
Please proceed to our "Secure Payment" for to submit credit card details.

Cancellation Policy

Whilst Orange360 provides a complimentary Booking Service, cancellations of confirmed bookings (i.e. where payment has been made) will attract a AUD$25.00 (incl. GST) administration fee in addition to the Cancellation Fee of the Operator. We reserve the right to offer alternative accommodation of a similar standard in the case of an Operator over booking their property or for any reason beyond our control.

N.B.: Please view all of the Operators Terms & Conditions before paying for your booking.

Privacy Policy

We are committed to protecting the privacy and security of any personally identifiable information (PII) you provide us. PII includes information that can be linked to a specific individual, such as name, address, phone number, or email address.

This privacy policy explains how www.orange360.com.au handles and protects your PII in accordance with commonly accepted privacy principles.

Orange360 and the Orange Visitor Information Centre reserves the right to modify or amend this policy at any time and for any reason. Any material changes to this privacy policy will be posted prior to their implementation. Questions regarding this policy should be emailed to admin@orange360.com.au or sent via postal mail to: Orange360, PO Box 8567, East Orange NSW 2804

What Information We Collect

In an effort to keep our service as simple and easy as possible we do not create, use or store profiles of customers.

We only record PII and other information that we reasonably require to do business with you.

Orange360 collects PII when you:

• Make a booking
  Your full name, address, email address and phone number are taken each time you make a booking with www. orange360.com.au
• Contact www.orange360.com.au
  Orange360 collects PII such as your full name, address, email address and/or telephone number whenever you submit a query or suggestion, or request assistance with a booking.

How We Use Your Information

Orange360 uses your PII only for the purpose of responding to and fulfilling your requests for our products and services. Information collected on www.orange360.com.au may be used to:

• Purchase Orange360 and Orange Visitor Information Centre products or services
  Information collected when you purchase from www.orange360.com.au is used to charge your credit card and deliver your booking confirmation electronically. We may also contact you about your stay for customer service purposes or to make any changes or cancellations to your booking.
• Respond to your questions or suggestions
  We will use your address, email address and/or telephone number to contact you when you submit a question.

Who We Share Your Information With

Orange360 does not disclose any information about customer bookings to anyone except in the following circumstances:

• Accommodation suppliers
  Orange360and the Orange Visitor Information Centre provides the guest name, telephone number, address and email address for each booking made to the relevant accommodation supplier.
  Our accommodation suppliers require this information for the booking and if they need to contact you about the booking. Although Orange Visitor Information Centre offers accommodation from reputable accommodation suppliers, we have not placed specific limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the privacy policies of any suppliers whose accommodation you purchase on www.orange360.com.au
• Legal obligations
  Orange360 and the Orange Visitor Information Centre may be required by law to disclose information provided by you to www.orange360.com.au for the purposes of obtaining products or services from www.orange360.com.au.
  Orange360 and the Orange Visitor Information Centre may also disclose information against someone who poses a threat to Orange360 and the Orange Visitor Information Centre’s interests (such as customer fraud) or whose activities could cause harm to others.
• Under the Privacy and Data Protection Act 2014 Orange360 and the Orange Visitor Information Centre is obliged to be compliant.

How You Control and Access Your Information

Orange360 and the Orange Visitor Information Centre believes that site visitors and customers should have control over the collection and use of their PII. You have control and access to your information as follows:

• Booking information
  If at any time you would like to alter the PII you provided to www.orange360.com.au in your booking, please contact us.
• General
  If at any time you wish to enquire about any of your PII that is stored by www.orange360.com.au contact us.

Tours
These operators reserve the right to alter itineraries at any time as a result of fire, flood, extreme weather conditions or any other circumstance beyond their control.

SECURE PAY
Orange360 Secure Payment Gateway is provided using SecurePay Product. Securepay uses high security levels, which are standard for Internet banking and large scale e-commerce sites and involve the use of 128-bit encryption. You can check the security level of a web page by clicking on your Internet browser's padlock or key icon. Encryption is the standard way of protecting your information as it is transmitted between you and SecurePay. This involves converting the information into an unreadable code using a "key" (and also decoding it using this "key"). The longer the key, the more difficult it is for others to break the encrypted codes.